Resume
Open to Staff PM, Director & Fractional roles · Bengaluru, India

Hi, I'm Sushmita Mallick

Engineer-turned-PM — Strategy, Pricing & 0-to-1.

I find the bet hidden inside what looks like an ops problem.

12 years across IBM, Reliance Jio's AI Centre of Excellence, and Walmart Global Tech — engineer first, then PM. $74M+ in contribution profit shipped. Strategy and systems thinking first; AI-fluent in practice.

$62M structural pricing loss recovered at Walmart
0-to-1 LLM platform at Jio · 500-user beta · GoI partnership
Youngest-ever Regional Service Manager at IBM (4.2 vs 7-yr avg)
View My Work Download Resume
12+
years across IBM, Jio & Walmart
$74M+
contribution profit shipped
8
initiatives shipped at Walmart
3
countries: India · Indonesia · Australia
● ABOUT

From engineering to strategy — finding the real problem.

I spent the first four years of my career as a software engineer at IBM — building biometric authentication systems shipped in 30+ countries, migrating enterprise applications across 47 countries, and learning very quickly that the bottlenecks were never purely technical. They were prioritisation problems. That observation pulled me into product.

Since then: B2B product management at IBM Jakarta (45+ apps, ~3M DAU, 15 countries), 0-to-1 AI product development at Reliance Jio's AI Centre of Excellence, and four years at Walmart Global Tech across consumer pricing, fulfilment promise, and sortation network strategy. The through-line is the same in every role — finding the product bet hidden inside what another team is treating as an ops issue, a finance problem, or a marketing fix.

Today I'm open to Staff PM and Director of Product roles at platform-scale companies and high-growth startups, and to fractional and consulting engagements where strategic product thinking is the brief. I work best when the problem is ambiguous, the system is unfamiliar, and the org needs someone to define the problem before solving it.

Core Competencies

Product StrategySystems Thinking0-to-1 Product DevelopmentPricing & MonetisationPlatform Product ManagementBusiness Model DesignPRDs & Tech SpecsCustomer DiscoveryExperimentation & A/B TestingCross-Functional LeadershipOKRs & Strategic NarrativeResponsible AI Governance

Tools & Craft

SQLPythonNotionGitHubAgentic RAGLLM Product DesignAPI & System DesignDistributed SystemsPhased RolloutA/B Testing
● SELECTED WORK

Case studies, strategy work & platform builds.

Six initiatives across pricing, 0-to-1, growth, and platform — each with real shipped outcomes.

Pricing · Strategy · Walmart

Structural Pricing Recovery

$62M structural recovery annualised across US eCommerce.

View Case Study→
0→1 · LLM · Jio

Clinical Decision-Support Platform

500-user beta and GoI partnership for national rollout.

View Case Study→
Growth · Checkout · Walmart

Checkout Consolidation

Consolidation 6.5% → 10%, ~$15M margin improvement.

View Case Study→
0→1 · Paid Tier · Walmart

Same-Day Delivery Tier

$30–50M CP improvement projected; pilot in production.

View Case Study→
Ops · Sortation · Walmart

Sortation Network Optimisation

12hrs → under 4hrs latency; 23 facilities zero-incident.

View Case Study→
AI Governance · Policy · Walmart

Responsible-AI Governance Framework

Adopted as Walmart's org-wide AI production standard.

View Case Study→

Product Teardowns

Unsolicited critiques. Real products. Honest findings.

6 findings

Zepto

Retention loops & notification fatigue

RetentionNotificationsGrowth
Read Teardown→
5 findings

Razorpay Dashboard

Onboarding friction & monetisation gaps

B2B UXOnboardingMonetization
Read Teardown→
7 findings

Notion for Teams

Pricing tiers & enterprise collaboration

CollaborationPricingEnterprise
Read Teardown→
4 findings

PhonePe for Merchants

Trust signals in activation flow

TrustActivationB2B2C
Read Teardown→
6 findings

Swiggy Dineout

Discovery & local commerce conversion

DiscoveryConversionLocal Commerce
Read Teardown→

Labs

Problems I couldn't stop thinking about — researched on my own time, taken to prototype.

Complete

Why do first-time investors in India abandon their first SIP before completion?

🎙 User Interviews📊 Survey🖥 Prototype📑 Deck
View PrototypeOpen Deck
In Progress

Can a frictionless returns experience become a loyalty driver in quick commerce?

🎙 User Interviews📝 Write-up
Open Deck
Complete

How might neighbourhood kirana stores adopt digital credit without losing trust?

🎙 User Interviews🖥 Prototype
View Prototype
Complete

What stops mid-market B2B SaaS teams from switching despite clear product superiority?

📊 Survey📝 Write-up📑 Deck
Open Deck
In Progress

Mapping anxiety in the Indian healthcare appointment-booking journey

🎙 User Interviews🖥 Prototype
View Prototype

Thinking

Essays I keep refining and frameworks I actually use.

Writing

The Silent User Problem: Why PMs over-index on power users

The loudest feedback often comes from the smallest segment.

Coming Soon

Discovery is not a phase — it's a posture

Why treating discovery as a stage-gate is how you ship the wrong thing.

Coming Soon

When to trust your data and when to override it

Calibrating qualitative judgment against quantitative signal.

Coming Soon
Frameworks

The Confidence Calibration Matrix

Separates what you know from what you assume before committing to a roadmap bet.

RICE + Regret Scoring

Adds a regret-minimisation layer to standard prioritisation to pressure-test high-stakes calls.

The Silent User Audit

A structured method to uncover friction from users who churn quietly without raising a ticket.

● EXPERIENCE

A non-linear path — engineer to PM to strategy.

  1. Jun 2022 — Jun 2026

    Senior Product Manager

    Walmart Global Tech, Bengaluru, India
    • →Fulfilment Promise & Pricing (2022–25): recovered $62M structural pricing loss, launched same-day delivery paid tier ($30–50M CP projected), improved checkout consolidation 6.5% → 10% (~$15M margin).
    • →Sortation & Middle-Mile (2025–26): cut delivery latency 12 → 4hrs in pilot, reduced mis-ship handling 80% per package, delivered zero-incident national rollout of 23 facilities across 18 states.
  2. Aug 2021 — May 2022

    Product Manager, AI Centre of Excellence

    Reliance Jio Platforms, Bengaluru, India
    • →Built 0-to-1 clinical decision-support LLM platform; 500-user beta; Government of India partnership for nationwide rollout initiated.
    • →Shipped conversational assistant to production across 200+ user stories grounded in 100+ user interviews; modular architecture preserving the interaction contract as the AI layer evolved.
  3. Oct 2018 — Mar 2020

    Regional Product & Service Manager

    IBM, Jakarta, Indonesia
    • →Grew $1.5M global revenue opportunity to $2.3M realised by converting UX research across 15 markets into a biometric authentication upsell and mobile cross-sell.
    • →Lifted multi-country CSAT 3.2 → 4.0 via 100+ customer interviews and resolution of 150+ pain points. Youngest-ever Regional Service Manager at IBM (promoted in 4.2 vs 7-year average).
  4. Jul 2014 — Sep 2018

    Technical Consultant & Software Developer

    IBM, Kolkata, India
    • →Built biometric authentication systems shipped in 30+ countries; managed cloud migration of 100+ enterprise applications across 47 countries, reducing developer hours by 25%.
    • →The PM transition started here — the bottlenecks were never purely technical. They were prioritisation problems.

Education

  • Indian School of Business (ISB)
    PGP, Information Technology & Strategy · 2020–2021 · CGPA 9.05/10 · Amazon ACE Campus Finalist (Top 10 of 160)
  • Govt. College of Engineering & Leather Technology
    B.Tech, Computer Science · 2010–2014 · CGPA 9.0/10 · Full fee waiver · top 1% cohort all 4 years

Certifications

  • •Building with the Claude API — Anthropic
  • •Microsoft AI Product Manager Professional
  • •IBM AI Developer Professional
  • •IBM Design Thinking Practitioner
  • •IBM Agile Explorer
CONTACT

Let's work on something hard together.

Open to Staff PM and Director of Product roles, and to fractional and consulting engagements. The fastest way to reach me is email.

Email me LinkedIn Resume
Sushmita Mallick
© 2026 Sushmita Mallick · sushmita.r.mallick@gmail.com
Bengaluru, India